Returns Policy
PARTS DAMAGED IN TRANSIT
If any of the items delivered to you were damaged in transit please report this to us within 3 days.
If the items or packaging are visibly damaged on receipt, we recommend that you record this on the couriers delivery note.
You should take photographic evidence of any breakages, so that we can assess the full extent of the damage.
Items should be returned in the original packaging where possible and have all parts and accessories included where applicable.
If the original packaging is damaged beyond use, then suitable packaging should be used to prevent any further damage.
Once we have received your items back, we will issue a replacement, credit note or full refund to you and reimburse you reasonable return postage costs.
PARTS DAMAGED IN TRANSIT
If any of the items delivered to you were damaged in transit please report this to us within 3 days.
If the items or packaging are visibly damaged on receipt, we recommend that you record this on the couriers delivery note.
You should take photographic evidence of any breakages, so that we can assess the full extent of the damage.
Items should be returned in the original packaging where possible and have all parts and accessories included where applicable.
If the original packaging is damaged beyond use, then suitable packaging should be used to prevent any further damage.
Once we have received your items back, we will issue a replacement, credit note or full refund to you and reimburse you reasonable return postage costs.
If any of your items are found to be faulty on arrival then we ask you to contact us within 30 days of receipt.
You will then have a further 30 days to return the items after the return has been agreed.
Items should be returned in original packaging where possible and have all parts and accessories included where applicable.
Once we have verified the fault we will issue a replacement, credit note or full refund and reimburse you reasonable return postage costs if applicable.
ITEMS FAULTY ON ARRIVAL
ITEMS FAULTY ON ARRIVAL
If any of your items are found to be faulty on arrival then we ask you to contact us within 30 days of receipt.
You will then have a further 30 days to return the items after the return has been agreed.
Items should be returned in original packaging where possible and have all parts and accessories included where applicable.
Once we have verified the fault we will issue a replacement, credit note or full refund and reimburse you reasonable return postage costs if applicable.
WRONG PARTS ORDERED/SUPPLIED
Vehicle parts can be difficult to identify in some circumstances, so we understand mistakes happen.
We ask you to inform us of any incorrectly identified parts within 30 days of receipt. We would also appreciate a photograph of the incorrectly supplied parts.
Items should be returned in the original packaging where possible and have all parts and accessories included where applicable.
Once the return has been agreed you will have 30 days to return the item.
Once we have identified the correct part we can process your return.
We will then provide a suitable alternative, credit note or refund and reimburse you reasonable return postage costs if applicable.
WRONG PARTS ORDERED/SUPPLIED
Vehicle parts can be difficult to identify in some circumstances, so we understand mistakes happen.
We ask you to inform us of any incorrectly identified parts within 30 days of receipt. We would also appreciate a photograph of the incorrectly supplied parts.
Items should be returned in the original packaging where possible and have all parts and accessories included where applicable.
Once the return has been agreed you will have 30 days to return the item.
Once we have identified the correct part we can process your return.
We will then provide a suitable alternative, credit note or refund and reimburse you reasonable return postage costs if applicable.
If you have simply changed your mind about any item ordered from us and you wish to return it, no problem.
An order can be cancelled at any time before the goods are delivered to you.
Also you have a 14-day cooling off period for online sales transactions.
During the cooling off period you can let us know that you would like to return the item. However the item must have it’s original packaging, have not been modified or fitted and be in a re-saleable condition.
Once the return has been agreed you will have 30 days to return the item at your expense.
Once the item is received and checked you will receive a credit or refund for the item and the original shipping costs which are applicable to that item.
Please note that this policy has some limitations and does not apply to business customers.
We also reserve the right to apply a handling charge in certain situations, for example where we agree to a return but the items are found not to be re-saleable or the original packaging / accessories are damaged or missing.
PARTS NO LONGER REQUIRED
PARTS NO LONGER REQUIRED
If you have simply changed your mind about any item ordered from us and you wish to return it, no problem.
An order can be cancelled at any time before the goods are delivered to you.
Also you have a 14-day cooling off period for online sales transactions.
During the cooling off period you can let us know that you would like to return the item. However the item must have it’s original packaging, have not been modified or fitted and be in a re-saleable condition.
Once the return has been agreed you will have 30 days to return the item at your expense.
Once the item is received and checked you will receive a credit or refund for the item and the original shipping costs which are applicable to that item.
Please note that this policy has some limitations and does not apply to business customers.
We also reserve the right to apply a handling charge in certain situations, for example where we agree to a return but the items are found not to be re-saleable or the original packaging / accessories are damaged or missing.
RETURNS PROCESS
After contacting us about your return we will raise a Customer Returns Note (CRN), which has a unique number identifier.
The CRN should be included with the returned goods.
CRN number should be clearly marked on the returned package, which will help us to process your return as efficiently as possible.
Parcels returned without the CRN and not marked with the CRN number may be subject to delays during the returns process.
Please use the CRN number in all further communications about the return.
RETURNS PROCESS
After contacting us about your return we will raise a Customer Returns Note (CRN), which has a unique number identifier.
The CRN should be included with the returned goods.
CRN number should be clearly marked on the returned package, which will help us to process your return as efficiently as possible.
Parcels returned without the CRN and not marked with the CRN number may be subject to delays during the returns process.
Please use the CRN number in all further communications about the return.